Entergy's Restoration Process: Our Response to Your Outage

Entergy's Restoration Process: Our Response to Your Outage

We monitor. We mobilize. We act.

Even when you don’t see our crews in your neighborhood, we are working to restore your power. Check our restoration process below!


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When the storm passes, Entergy personnel must assess damage to the electric equipment and facilities to determine corrective actions.

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Power plants, the primary source of power production, are restored.

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Large transmission lines are repaired and restored, delivering power to cities, towns and major industrial facilities.

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Substations are brought online and power is restored to emergency services, life support facilities, police and communications networks.

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Power is restored to areas with the largest number of customers including businesses and neighborhoods.

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Individual services, often the most time-consuming repairs, are fixed.


Stay informed during the storm. With real-time text notifications you'll know the estimated restoration time,  service crew arrival, number of customers affected and the cause of the outage (once known).

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